GLYMED PLUS CANADA
PRIVACY POLICY

Last updated on: July 2021

1. Introduction

This Privacy Policy is intended to help you better understand how we collect, use and store your personal information — by dealing GlyMed Plus Services and products, you are agreeing to the terms of this Privacy Policy and, as applicable, the GlyMed Plus Canada Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use REGEN’s Services or this Website or our Support Services after these changes are posted, you agree to the revised policy.

2. Information from our professional accounts

Privacy matters! If you are one of our Professional Accounts, it is important to know how we collect and process personal information.

What information do we collect from Professional Accounts and why?

  • We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).
  • We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and provide revenue share payouts to you. We also use this information to make sure that we comply with legal requirements.
  • We collect data about our website that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the GlyMed Plus interface.
  • We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by storing your favorite or most purchased products or others that we believe may be of interest to you. Finally, we may use this information to provide you with advertising or marketing.
  • Upon completing the sign-up process for the Services, we create a GlyMed Plus Payments account. To become a retail partner, we collect your business address, business type, business ID number.
  • We use this information to create a GlyMed Plus Account for you, and to comply with applicable legal and regulatory requirements.
  • We collect personal information about your customers that you share with us.
  • We use this information to provide you with our Services and so that we can process orders and better serve your customers.
  • Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.
  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information to help us screen accounts for risk or fraud concerns.
  • We will also use personal information in other cases where you have given us your express permission.

When do we collect this information?

  • We collect personal information when you sign up for our services, when you access our Services, or otherwise provide us with the information. We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).

 

When and why do we share this information with third parties?

  • GlyMed Plus Canada works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.
  • We may also share your information in the following circumstances:
    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • to help us conduct marketing and/or advertising campaigns.
    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

3. Information from GlyMed Plus website visitors and support users

What information do we collect from our Professional Accounts’ clients and why?

  • As you visit or browse the GlyMed Plus Canada website, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device.
  • From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.
  • From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.
  • From forum users, we collect your name, email address, website URL, and other personal information you may post.
  • We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

  • We collect this information when you visit the GlyMed Plus Canada website, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

When and why do we share this information with third parties?

  • GlyMed Plus Canada works with a variety of third parties and service providers to help provide our accounts with the Services and we may share personal information with them to support these efforts.
  • We may also share your information in the following circumstances:
    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

4. Information from cookies and similar tracking technologies

What is a cookie?

  • A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
  • Why does GlyMed Plus Canada use cookies and similar tracking technology? We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example, to operate the shopping cart for our accounts’ stores.
  • We may also use web beacons, software development kids, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
  • Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

5. For how long do we retain your personal information?

In general, we keep your personal information throughout your relationship with us. For accounts, this means we will keep your information as long as you maintain a store on your platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. For our accounts’ customers, we process your information solely as a data processor on behalf of our accounts, and it is up to the account to determine how long they will store your information in our systems.

Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request, or, if you are an account, you terminate your account and your personal information is purged pursuant to our standard purge process.

We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

6. What we don’t do with your personal information

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific GlyMed Plus Canada accounts you are interacting with) for the marketing of their own products or services.

7. How do we keep your personal information secure?

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis.

We perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.